This Policy sets out how Volvo Cars Melbourne collects, stores, uses and discloses personal information in accordance with the Australian Privacy Principles ("Principles") contained in the Privacy Act 1988 (Cth).
The Principles govern the use of "personal information", which is information or an opinion about an identified individual or an individual who is reasonable identifiable. It need not matter that the information is correct or not or whether it is recorded in a material form or not.
In this Policy 'Volvo Cars Melbourne', we, us or our refers to Volvo Cars Melbourne, A.B.N. 82 308 731 105.
We collect your personal information to provide you with products and services.
Personal information which we may ask you to provide may include:
Generally we do not collect sensitive information about you, such as health records, unless it is reasonably necessary for the purpose of providing you with a specific product or service or is otherwise permitted by law.
We may also ask you to supply information to us from time to time, including when you report a problem with our products or services and when we ask you to complete surveys, questionnaires and feedback forms that we use for quality monitoring and research purposes.
It is your right not to give us any information and to use a pseudonym and / or not to identify yourself to us. However, if you choose not to provide us with your personal information, we may not be able to provide you with the products or information you require, or the level of service on which we pride ourselves.
We generally collect personal information directly from you (unless you otherwise provide your consent). We collect the personal information in a number of ways including:
If we receive personal information about you that we have not requested, and we determine that we could not lawfully have collected that information had we requested it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.
We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer's hard drive or mobile device when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser.
We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.
We also use other external service providers for the following purposes:
Your personal information is collected so that we can:
We will not direct market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications or unless you have otherwise consented to direct marketing. If you do not want to receive such offers from us or do not want us to disclose your personal information to our vehicle manufacturers, vehicle distributors, related entities or dealerships for marketing purposes, you can opt out at any time by contacting us using our contact details provided below.
We may share or disclose your personal information for any of the reasons mentioned above to third parties including:
Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.
Some of our vehicle manufacturers, vehicle distributors, external advisers and service providers (including information technology service providers) may be located overseas and, as a result, personal information collected and held by Volvo Cars Melbourne may be transferred overseas. The countries in which these recipients may be located will vary from time to time, but currently are China, Sweden, United Kingdom and United States of America. Any such transfer, however, does not change any of our commitments to safeguard your personal information under this policy.
We hold your personal information in a number of ways, including:
We have put in place safeguards to protect the personal information we hold from misuse, interference and loss, and unauthorised access, modification or disclosure. This includes a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access. We may store the personal information we collect from you.
We will comply with the Principles and this Policy, in respect of your personal information in whatever form that information is stored by us. We will also take reasonable steps to destroy or permanently de-identify any personal information after it can no longer be used in accordance with this policy.
We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. You should contact us if you think your personal information is wrong.
If you have a question about this Policy or want to access or otherwise correct your personal information you can contact us by:
A request for access needs to include a full description of the personal information requested. If you request information over the phone, we will ask you identity-related questions so we can verify your identity.
Your request for access to your personal information will be documented, as will details of the request and the identity of the representative who gave it to you.
You have rights to access your information and correct it if it is inaccurate, out-of-date or incomplete. If you believe that the information we hold about you is inaccurate, out-of date, incomplete, irrelevant or misleading, you can request its correction. If we are satisfied that the information needs to be corrected, we will take reasonable steps to ensure that information is corrected and notify you of the correction. If we correct your information and it is information we have provided to others, we will notify them of the correction where we are required to do so by the Privacy Act.
There may be circumstances in which we may have to refuse a request for correction. In such a case you can request that we associate a statement with that personal information that you made a request for correction.
You will not be charged for accessing or correcting your information. You may be charged for reasonable costs incurred by us in the processing of, and response to, your access request, including photocopying, supplying written reports, administration and postage.
We will acknowledge receipt of your request within 2 working days of receiving your request. We will do our best to deal with your request within 5 working days. If we cannot help with your request, you will receive a written explanation as to why and details of what you can do to take the matter further if you are not satisfied with our response.
You can certainly contact us anonymously. If you choose not to be identified, however, we are limited in our ability to provide you with the services or information you require.
If you want to complain about a privacy breach, you can call 03 9998 7280; or send contact form - click here.
We will do our best to resolve your complaint as quickly as possible. If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online form: oaic.gov.au (Privacy Complaint Form)
For more information about privacy in general, you can visit the Office of the Australian Information Commissioner's website at oaic.gov.au.